Electronic Eligibility Inquiry

The Electronic Eligibility Inquiry allows the teller to check if the customer is eligible to use alternate methods to process a license, instruction permit, or ID card transactions.

The alternate methods include DMV's Website DMVNow.com, Renew by Mail, and the Interactive Voice Response(IVR) phone system.

To Process an Electronic Eligibility Inquiry

1.If not already open, Open the Customer Console using the customer's number or name.

From the Console Go To .....

Steps to Follow .....

Alerts Grid

     If the customer qualifies to use an alternate method, you will see this informational alert:

    Eligible to Renew (Driver's License/ID Card) via Preferred Services

Quick Navigation

    Not available for this transaction.

Transaction Menu

1.Click the Transaction Menu button in the Main Menu Bar.

2.Navigate to Customer Inquiries>Customer>Electronic Eligibility Inquiry(DRELIG) and click it.

3.Enter the required information and then click the Inquire Button_Inquire button. This will open the Electronic Eligibility Inquiry form and display the eligibility requirements.

4.Continue with step 2.

Command Line

1. Enter DRELIG on the Direct command line, then press the Enter key.

2. Enter the required information and then click the Inquire Button_Inquire button. This will  open the Electronic Eligibility Inquiry form and display the eligibility requirements.

3.  Continue with step 2.

2.Scroll down to view the information as needed.

3.   Click the Close Button_Close button to complete the transaction.

Topic Last Edited: 5/2/2014