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Emergency Contact Information

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Any Virginia customer holding a valid permit, license or ID card may add up to 2 emergency contacts to their customer record. These contacts are to be used only in cases of emergency to provide assistance to law enforcement.

The applicant is responsible for notifying all emergency contacts that they have been listed at DMV as an emergency contact and must notify DMV if their contact changes or the contact's phone number or address changes.

To process an Emergency Contact Information

1.If not already open, Open the Customer Console using the customer's number or name.

From the Console Go To .....

Steps to Follow .....

Alerts Grid

All customers with a valid permit, license or ID card will see the following alert:

EMCMNT

Emergency Contact - Does Customer Wish to Update

1.Clicking the button will launch the Emergency Contact Information screen to open with the customer information populated.

2.Continue with the steps below.

Transaction Menu

1.Click the Transaction Menu button in the Main Menu Bar.

2.Navigate to Customer Transactions>Customer>Emergency Contact Information(EMCMNT) and click it. The Emergency Contact Information screen opens with the customer information populated.

3.Continue with the steps below.

Command Line

1. Enter EMCMNT on the Direct command line, then press the Enter key.

2. The Emergency Contact Information transaction form opens with the customer information populated.

3. Continue with the steps below.

Quick Navigation

From the Emergency Contact Information screen

Click the Quick Navigation button on the Transaction Button bar to go to

•Emergency Contact Application

2.Enter the Emergency Contact Information for contact 1 and contact 2 as found on the Emergency Contact Application (DL-569) or Emergency Contact Program” (DMV-281), or (if a minor) “Identification Card Application for Minors Under Age 15” DL-5 the customer has completed.

3.Click the Process button to add the emergency contact information to the customer's record.

4.A Confirmation Cover Sheet Print message box will display if the customer is a juvenile.

Click Yes to print the confirmation sheet

Click No if the confirmation cover sheet is not needed.

5.The Transaction Details dialog appears with a summary of the transaction and the Transaction Processed message.

6.Click the Close button to close the Transaction Details dialog.

7.Click the Close button to complete the transaction.