Reissue Registration
Contents
The Reissue Registration transaction is used to replace plates or decals that have already been issued to a title record.
To process a Reissue Registration
1.If not already open, Open the Customer Console using the customer's number or name.
From the Console Go To ..... |
Path to Follow ..... |
Alerts Grid |
There are no alerts for this transaction. |
Vehicle Grid |
1.Expand the Vehicles section by clicking somewhere in the green bar. 2.Click the 3.Select Reissue Registration. REGREI appears in the Direct field. 4.Click the 5.Continue with the steps below. |
Transaction Menu |
1.Click the Transaction Menu button in the Main Menu Bar. 2.Navigate to Registration Transactions>Customer Registration>Reissue Registration(REGREI) and click it. 3.The Reissue Registration inquire form opens. Enter the required key combinations. 4.Click the Inquire 5.Continue with the steps below. |
Command Line |
1.Enter REGREI on the Direct command line, then press the Enter key. 2.The Reissue Registration inquire form opens. Enter the required key combinations. 3.Click the Inquire 4.Continue with the steps below. |
Quick Navigation |
From the Reissue Registration screen Click the Quick Navigation •Change All Addresses •Maintain Registration •Maintain Vehicle (Page 1) •Maintain Vehicle (Page 2) •Maintain Vehicle (Page 3) •Vehicle Information |
in the 
button. The 
2.Enter the required information as indicated by the 
icon and any other information needed. Then click the Process 
button.
For customers who wish to add a TNC use status to their vehicle, a set of TNC license plate decals and a registration card showing TNC use status will be issued.
This will authorize the vehicle to operate as a TNC vehicle throughout the Commonwealth of Virginia.
If the vehicle is taking passengers from Virginia to another state, it will not authorize TNC operation in the other state. The driver will need to get TNC authorization from the other state to operate legally.
If you have a credit card terminal connected to your work station, the Insurance/UMV Verification statement will be invoked on the credit card terminal and the customer may respond to the statement presented. The Insurance Customer Response radio button on the registration screen is protected and CSR will not be able to enter a response.
If you DO NOT have a credit card terminal connected to your work station, the Insurance / UMV Verification dialog will appear. Read the disclosure(s) to the customer and select the radio button that corresponds to their response. Once the response(s) have been recorded, click the Close 
button to close the Insurance/UMV Verification window.
NOTE: When selecting Yes to the Dealer Transaction radio button 
and a credit card terminal is connected to the workstation, the Insurance / UMV Verification dialog will appear. Select the radio button that corresponds to the response provided. Once the response(s) have been recorded, click the Close button to close the Insurance/UMV Verification window.
The customer will see the following statement on the card terminal.
"I certify that this vehicle is insured by a liability policy issued through an insurance company licensed to do business in Virginia and it will remain insured while registered."
If the customer has a registration address for the vehicle, the Primary Mailing Address window will open. Verify the registration address with the customer and click the appropriate button at the bottom of the window.
Click Yes to continue with the transaction Click No to go back
After clicking Yes to the registration address window verification, mySelect populates the YES radio button in the Insurance Customer Response field and No in the Uninsured Motor Vehicle Fee radio button.
Continue with the transaction and collect the registration payment. |
A second screen displays and the customer will see the following statement on the card terminal. "You have indicated that this vehicle is not insured, therefore, you are remitting the $500.00 Uninsured Motorist Fee."
If the customer clicks Yes to this statement, mySelect will populate the YES radio button in the Uninsured Motor Vehicle Fee field and NO in the Insurance Customer Response radio button.
Continue with the transaction and collect the payment along with the $500 UMV fee.
Instruct the customer to click the Back button to re-process the question. The Insurance Customer Response No radio button is populated and protected. |
If the customer does not respond to the Insurance statement displayed on the credit card terminal within 30 seconds, the following pop-up message will display.
Click OK to return to the registration screen. Notice the Insurance Customer Response radio buttons are protected and not populated.
Click the Process |
Use the Insurance 
button to invoke the insurance statement at the card terminal again. The customer's response will be recorded on the mySelect screen. This button can also be used if the customer needs to change their answer prior to the completion of the transaction.
3.Depending on the type of product selected, mySelect will first pull the Month decal from inventory and display a message box with the decal information and confirmation to use the decal. Click the OK 
button to continue.
Then mySelect will pull the Year decal from inventory and display a message box with the decal information and confirmation to use the decal.
Click the OK button to continue.
4.The Transaction Details Payment dialog appears for entry of payment information.
5.Enter the payment information.
For more information about processing multiple transactions, see Payment Processing.
6.Click the Process button. The transaction is processed and the Receipt Details dialog appears. Print the receipt then Click the Close button to continue.
7.The Transaction Details dialog appears with the TRANSACTION PROCESSED ######## message (########=the new title number).
8.Give the customer the products and receipt.
9.Click the Close button to close the Transaction Details dialog.
10.Click the Close button to complete the transaction.