Working with Transactions

1.In Q-Flow, call next Customer by clicking the Next button.  This closes the previous ticket and queues the next customer's information to be sent to mySelect.

 Best practice is for the Q-Flow reception clerk to scan the customer's documents.  This will make the information automatically available in mySelect.

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2.In mySelect, click the button.  This brings the next customer's information from Q-Flow into mySelect.

1.Launch the transaction any one of the following ways (listed in order of preference)

▪If the desired transaction is included in the Quick Links from within the Customer Console, use that navigation path.

▪If the desired transaction is listed in Quick Navigation or Additional Choices, use the corresponding button found on the Customer Console menu bar.

▪The Transaction Menu along the top of the transaction window.

▪The Direct command line

▪The menu bar.

    The inquire form appears.

Depending on the transaction, the transaction screen may open with the limited information populated or if there are multiple items, a selection grid may open.

2.Enter the Required Key(s) on the inquiry form then click the Inquire button for the transaction form to display.

Depending on the transaction, the transaction screen may open with limited information populated or if there are multiple items, a selection grid will open. See Selecting from Multiples

3.Click the Process button.  This submits the Key information and results in the transaction form being displayed.

1.Enter the required information per DMV Policies & Procedures.

2.Click the Process button.   The Transaction Details dialog appears.

Depending on the type of transaction, processing involves printing documents, collecting payment, and/or sharing information with the customer.

If payment is required, payment information is entered on the Transaction Details screen.  See Processing Payment.  If no payment is required, the Transaction Details does not have a Payment tab.  Click Close to complete the transaction.

Notice that the Transaction Details dialog displays the Q-Flow Case ID and Ticket #.

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