Customer Service Center Operations Manual

Collect Miscellaneous Revenues (CSS REV)
CSCOM-115.2

DESCRIPTION:

This procedure allows a CSR to process the Collect CSS Revenue (CSS REV) transaction for miscellaneous type transactions that do not automatically generate a Fee/Receipt screen.

Transaction payments requiring the use of the Collect CSS Revenue screen include:

• Motor Fuels Tax payments
• Aviation Motor Fuel Tax payments
• Motor Rental Tax payments
• Additional Rental Tax payments
• 2% Rental Fee payments
• 2% Authority Fee payments
• Imaged Documents payments
• Miscellaneous Collections
• VIN Inspection Fee payments
• DWR License/Reg. Fee payments
• DWR License Count
• Clean Special Fuels License Tax payments
• Various Motor Carrier revenue fees

Examples of miscellaneous transaction payments requiring the use of the Collect CSS Revenue screen include:

• Temporary licenses issued to juveniles (refer to DLG-0806)
• Substitute title fee for VIN replacements (refer to VLIC-3.460)

NOTE 1: A processed CSS Revenue transaction cannot be "modified". Void and re-key the transaction to correct errors to the Amt Due: field. Record the voided transaction on the CSC's Driver or Vehicle Accountability Worksheet according to procedures (refer to CSCOM-208).

NOTE 2: To correct revenue type errors (i.e. CSR entered cash instead of charge, etc.), use the Correct Revenue Transaction data entry procedure.

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