| Number |
Name |
Issue Date |
| |
|
Last Issue Date |
| | Overview |
| CSCOM-000.1 |
Introduction | 05/10/2014 |
| CSCOM-000.2 |
Glossary -- Terms and Definitions | 06/25/2009 |
| CSCOM-3 |
CSMA Procedure Review Committee | 02/25/2015 |
| | Fiscal Policies |
| CSCOM-001 |
CSC Payment Card Industry (PCI) Data Security Standards (DSS) Responsibilities-Safeguard the Card
| 04/25/2016 |
| CSCOM-002 |
Payment Card Processing Guidelines | 04/25/2016 |
| Link |
DMV Connect Payment Card Processing Guidelines
| 04/25/2016 |
| CSCOM-004 |
Check Acceptance Policy | 11/25/2015 |
| CSCOM-005 |
Universal Enrollment Services (UES) Reconciliation Process | 04/17/2017 |
| FMS-LINK |
Customer Payment Policy | 09/10/2015 |
| FMS-LINK |
Counterfeit Currency Policy | 12/14/2007 |
| | CSC Operational Requirements |
| CSCOM-101 |
Carrying Firearms in a CSC | 04/10/2016 |
| CSCOM-102 |
Hearing Impaired Interpreter | 04/25/2017 |
| CSCOM-103 |
Fingerprint Based Background Check-Employment Purposes | 06/10/2017 |
| CSCOM-104 |
Maintaining Settlements | 08/25/2012 |
| CSCOM-710 |
Fuels/Rental Tax Reporting | 06/2000 |
| CSCOM-115.2 |
Collect Miscellaneous Revenues (CSS REV) | 07/01/2020 |
| CSCOM-136 |
Electronic Notifications (E-Notification) Requests | 12/10/2016 |
| CSCOM-137 |
Processing Temporary PIN Requests | 06/19/2018 |
| CSCOM-201 |
Exercising CSC Manager's Discretion | 11/16/2017 |
| CSCOM-202 |
Assignment of Passwords/Passcodes | 08/25/2012 |
| CSCOM-202.1 |
Assignment of CSC and VDH Roles | 10/10/2020 |
| CSCOM-202.2 |
Assignment of Vehicle Authorization Codes And Login IDs | 09/25/2007 |
| CSCOM-204 |
Customer Service Center Security Functions | 07/01/2020 |
| FSPA-Link |
FSPA - Admitting Visitors to a Secured Area at a CSC | 01/25/2019 |
| CSCOM-204.4 |
Outdoor Flag Policy | 03/25/2019 |
| CSCOM-204.6 |
Requests From Outside Individuals/Organizations | 02/01/2010 |
| CSCOM-205 |
Transfer of Customer Service Center Managers | 01/10/2020 |
| CSCOM-205.2 |
Lien Omissions | 03/10/2020 |
| CSCOM-205.3 |
Revenue Collection Overage/Shortage Accountability | 10/25/2017 |
| CSCOM-207 |
CSC Management Reports Review | 03/10/2018 |
| CSCOM-208 |
CSC Daily Transaction Processing Accountability | 10/10/2013 |
| CSCOM-209 |
CSC Manager/District Manager Reports | 10/10/2020 |
| CSCOM-212 |
KIES Report Review | 05/10/2019 |
| | Inventory Control |
| CSCOM-301 |
Maintaining Titles, Plates, and Decal Inventory | 03/25/2020 |
| CSCOM-304 |
Maintaining Vital Record Document Inventory | 07/10/2020 |
| CSCOM-305 |
Maintaining VISTA Inventory - IFTA Decals, IRP Plates and Overload Permits | 08/28/2014 |
| CSCOM-306 |
Maintaining E-ZPass Inventory | 08/25/2016 |
| CSCOM-601 |
Weekly Physical Inventory of Miscellaneous Cart | 05/10/2019 |
| CSCOM-601.1 |
Physical Inventory - IFTA Decals | 11/10/2009 |
| CSCOM-602 |
Fiscal Year End Inventory | 05/10/2019 |
| | Daily Processing |
| CSCOM-701 |
Daily Opening Process | 01/25/2016 |
| CSCOM-712 |
Q-Flow (Queuing) System | 10/21/2014 |
| CSCOM-706 |
Close Out | 10/01/2018 |
| CSCOM-905 |
Proof Document Verification & Control | 07/01/2019 |
| CSCOM-703 |
Office Change Fund Accountability | 01/25/2016 |
| CSCOM-705 |
Excess Cash in Drawer | 05/10/2019 |
| CSCOM-707 |
Deposit Ticket/Bank Deposits | 01/02/2020 |
| | Remote Processing |
| CSCOM-802 |
Remote Processing | 06/10/2016 |
| | Document Preparation for Audit |
| CSCOM-902 |
Barcode Cover Sheets | 03/25/2017 |
| CSCOM-903 |
Document Preparation Prior to Imaging Documents | 07/01/2020 |
| CSCOM-904 |
Complying With Random Quality Review Requests | 10/01/2018 |
| CSCOM-906 |
Citizenship/Motor Voter Accountability | 07/01/2016 |
| | Preparation of Reports/Documents for CSC Files and to Headquarters |
| CSCOM-1004 |
CSC Document Distribution List | 07/01/2020 |
| | Report/Document Maintenance |
| CSCOM-1101 |
Report and Document Retention Guidelines | 04/10/2015 |
| Link |
CSC Report and Document Retention Table (CSCOM-1101) | 07/10/2020 |
| Link |
CSC Reports List (CSCOM-1101) | 08/25/2015 |
| | System Down |
| CSCOM-1201 |
DMV System Outages | 09/25/2015 |
| | Other Government Services |
| UES-1.00 |
Universal Enrollment Services (UES)-TWIC®, TSA Pre✓®, HAZMAT | 01/25/2018 |
| DWR-1.00 |
Issuing Department of Wildlife Resources Products | 07/01/2020 |
| VDH-1.00 |
Virginia Department of Health Vital Record Certificate | 07/10/2020 |
| VDOT-1.00 |
Selling E-ZPass Transponders | 12/23/2015 |
| Link |
E-ZPass Full Service CSC Manual | |
| | Miscellaneous |
| FSPA-Link |
FSPA-Tort Claims | |
| LE-1.00 |
Incident Reporting Guidelines | 01/01/2014 |