Driver's License Guide

Replacement of Disabled Placards
DLG-2205

PURPOSE:

To provide DMV personnel with information on replacing PERMANENT or TEMPORARY disabled parking placards.

BACKGROUND:

PERMANENT or TEMPORARY disabled parking placards may be replaced if they are lost, stolen, or mutilated. DMV charges a fee for the replacement of lost or stolen placards, but mutilated placards may be replaced at no fee, IF the customer provides all or part of the mutilated placard AND DMV can determine that the placard presented belongs to the customer.

Effective July 1, 2010, Virginia law allows current placard holders to permanently cover their name, date of birth and gender on the placard or obtain a replacement placard from DMV that does not display this information. NO FEE is charged for a replacement placard requested under this situation.

No medical certification is required if a valid placard (with expiration date in the future) displays on the customer's record and he is requesting a replacement placard bearing the same expiration date.

At the time of the replacement request, the customer receives an orange disabled parking placard receipt that provides disabled parking privileges for up to 15 days. A vendor produces and mails the requested disabled parking placard directly to the customer within 15 days.

NOTE: INSTITUTIONAL/ORGANIZATIONAL placards are not replaced under these procedures. Instead, lost, stolen, or mutilated placards are reissued as original placards. A medical certification is NOT required and NO FEE is charged. (Refer to DLG-2202.)

Direct all inquiries concerning disabled parking placard replacement to the Data Integrity Work Center. Refer to DLG-2207 for procedures on reporting fraud, misuse, or abuse of disabled parking placards.

CUSTOMER REQUIREMENTS:

1. Complete the Application Type, Applicant Information, and Application Certification sections of the Disabled Parking Plates or Placard Application (MED10).
   • A medical certification is NOT required.
   • Customers with PERMANENT placards on file that will expire in LESS THAN 2 MONTHS may choose to renew the placards for another 5 years, rather than replacing them and then paying an additional fee upon expiration. (Refer to DLG-2204.)
2. Pay the fee, if required.
   
   NOTE: The placard fee is waived:
   • If the customer is a disabled veteran who:
     • Submits a Veterans Certificate of Disability (VSA54) with the MED10 OR
     • Already has Virginia disabled veteran license plates
   • Or, if the customer provides all or part of a mutilated placard AND DMV can determine that the placard belongs to the customer.
   • Or, if the customer provides a current placard that was issued prior to July 1, 2010 and it displays his name, date of birth and gender.

FRONT COUNTER CSR:

REPLACEMENT PLACARDS --

1. Verify that the MED10 indicates PERMANENT or TEMPORARY disabled parking placard.
2. Verify that the Application Type, Applicant Information, and Application Certification sections of the MED10 are complete and signed by the applicant.
3. Verify that the placard is being issued to the customer on the application.
4. If the address on the DP1RA or MED10 is different from that on the customer's record, verify the address with the customer and change it, if necessary, according to procedures in DLG-0601.
5. If the customer is replacing a PERMANENT placard that has expired NO MORE THAN 2 MONTHS, process the new placard as a renewal. (Refer to DLG-2204.)
6. If the customer is replacing a PERMANENT placard that will expire in LESS THAN 2 MONTHS, advise the customer that if he chooses to replace the placard, he will be required to pay another fee to renew the placard upon expiration, and offer him the option of renewing the placard now for another 5 years. (Refer to DLG-2204.)
7. If the customer is presenting all or part of a mutilated PERMANENT or TEMPORARY placard, attempt to verify that the placard presented belongs to the customer.
8. If the customer is replacing a TEMPORARY placard OR a PERMANENT placard that will expire in MORE THAN 2 MONTHS:
   1. Process the placard according to data entry procedures for issuing disabled parking placards.
   2. Prepare the orange placard receipt:
      
      <<<<<REVISION
      1. The system will display a placard receipt number, begin date, and end date.   END REVISION>>>>>
      2. Write the placard receipt number in the "RECEIPT FOR PLACARD NUMBER" block on the front of the orange placard.
      
      
      <<<<<REVISION
      3. Write the begin date and end date in the "VALID TO PARK IN DISABLED PARKING SPACE THROUGH" block, also on the front.   END REVISION>>>>>
   3. Collect the fee, if required.
      • NO FEE is required if the customer has provided all or part of the mutilated placard to be replaced AND it has been verified as belonging to the customer.
      • NO FEE is required if the customer has provided a current placard that was issued prior to July 1, 2010 and it displays his name, date of birth and gender.
   
   <<<<<REVISION
   4. Give the customer the Disabled Parking Placard Receipt (orange paper placard) and paid receipt.   END REVISION>>>>>
   5. If the replacement placard will expire in MORE THAN 15 DAYS, advise the customer that:
      1. The orange receipt allows disabled parking privileges for 15 days.
      2. The placard, along with a non-photo disabled parking ID card, will be mailed to the address on the customer's record.
   6. If the customer's TEMPORARY placard will expire in LESS THAN 15 DAYS, advise the customer that:
      1. The orange placard receipt will serve as his replacement placard for the remainder of the validity period, and
      2. That he will NOT receive a new placard in the mail.
9. Place the disabled placard application in the appropriate area for document preparation. (Document preparer shreds the MED10 after it has been filed or batched in accordance with the CSC Document Distribution List. Applications are NOT to be maintained on file.)


NOTE: Do not send processed disabled parking applications to Data Integrity or Medical Review Services.

LOST OR EXPIRED RECEIPTS --

1. If the customer loses the receipt BEFORE IT EXPIRES:
   
   <<<<<REVISION
   1. Use the Handicapped Parking Permit Inquiry screen to obtain the receipt number, begin date, and end date.
   2. Issue the customer a new receipt with the same receipt number, begin date, and end date.   END REVISION>>>>>
2. If the receipt HAS EXPIRED OR HAS ONLY 1 OR 2 DAYS OF VALIDITY LEFT, and the customer HAS NOT RECEIVED THE PLACARD, use the Handicapped Parking Permits Inquiry screen to determine whether the placard was returned to DMV undelivered. The bottom of the screen will show a surrender date (Surr Date) and a surrender reason (Surr Rsn) of UNDELIVERED.
   1. If the system indicates that the placard was returned undelivered, send a DL9 to the Data Integrity Work Center to see if they still have the placard.
      1. If Data Integrity has the placard:
         1. Verify the customer's address against the system and correct, if necessary.
         2. Notify Data Integrity (by sending a DL9) of the correct address and ask them to mail the placard to the customer.
         3. Advise the customer that DMV will attempt to mail the placard again.
         4. DO NOT process a new placard.
         
         
         <<<<<REVISION
         5. Issue ONLY a new receipt with the same receipt number, begin date, and end date, and inform the customer that he will receive the placard within 15 days.   END REVISION>>>>>
      2. If Data Integrity does NOT have the placard:
         1. Verify the customer's address against the system and correct, if necessary.
         2. Process a new placard at NO FEE according to the REPLACEMENT PLACARDS procedures above.
         
         
         <<<<<REVISION
         3. Issue a new receipt with the same receipt number, begin date, and end date, and inform the customer that he will receive the placard within 15 days.   END REVISION>>>>>
   2. If the system does NOT indicate that the placard was returned undelivered:
      1. Obtain the number of the placard that was to be issued to the customer from the Handicapped Parking Permits Inquiry screen and provide it to the customer.
      2. Advise the customer that, if received, this placard will NOT be valid and it must be returned to: DMV, Data Integrity
         P.O. Box 27412
         Richmond, VA 23269-0001
      3. Verify the customer's address against the system and correct, if necessary.
      4. Process a new placard at NO FEE according to the REPLACEMENT PLACARDS procedures above.
      
      
      <<<<<REVISION
      5. Issue a new receipt with the same receipt number, begin date, and end date, and inform the customer that he will receive the placard within 15 days.   END REVISION>>>>>

REFERENCE:

• Code of Virginia: § 46.2-1240
• DMV Policy

CONTACT:

For additional information contact:

• Your CSC Manager/Assistant Manager
• DMV DIRECT Help Desk at (804) 367-6646

PROCEDURE PROPONENT:

DMS/Data Integrity Work Center