DESCRIPTION:

This procedure describes the process a Customer Service Representative (CSR) uses to remove excess cash from their drawer.

To reduce the risk of robbery, CSRs are required to check the cash totals in their cash drawers as time allows throughout the business day. When the cash total in the cash drawer is close to, or exceed $800.00, CSRs should prepare cash to be picked up.

Pickups can be prepared in whatever amount necessary to reduce the excess cash in the CSRs cash drawer below the $800.00 threshold amount.

FRONT COUNTER CSR - PREPARING A CASH PICKUP:

• Determine the amount of cash in the drawer by reviewing the Close Teller Cash Drawer screen.
• If a cash pickup is required:
  1. Count cash.
     • Only leave the amount deemed by management as necessary to make change and cover petty cash.
  <<<<<REVISION
• Create and print a CalcTape receipt that shows the total amount of the pickup.  
• Stamp CSR stamp on the CalcTape receipt, secure it to the cash, and note in the Pickup Amount field on the FS-54 the amount to be picked up.
• Sign (initials not allowed) in the CSR Signature field in the Cash Pickup section of the FS 54.
• Submit cash, CalcTape receipt, and FS-54 to the authorized person for verification. END REVISION>>>>>

 

CSC MANGEMENT OR DESIGNEE - VERIFICATION OF CASH PICKUP

1. Count cash received and verify amount submitted is correct.
   1. If cash received equals the pickup total on the adding machine tape:
      • Sign in the Authorized Person's Signature field in the Cash Pickup section of the FS-54. Do not use initials.

      <<<<<REVISION

      • Cash and CalcTape receipt should remain bundled together and placed in the office safe or a secure area (limiting access to the security closet as much as possible) until preparation of the bank deposit.END REVISION>>>>>
      • Return the FS-54 to the CSR.
   2. If cash received does not equal the pickup total on the CalcTape receipt.
    

   <<<<<REVISION

   • Return cash and CalcTape receipt to the CSR to re-count.END REVISION>>>>>
   • CSR will begin the pickup preparation process again (step 2 above).