Customer Stop Inquiry
Contents
The Customer Stops inquiry displays the reason a customer record has a stop and information that will be helpful for the customer to clear the stop.
Some Stops are accessible from the Alerts section of the Customer Console. See Using the Customer Console.
To process a Customer Stop Inquiry
1.If not already open, Open the Customer Console using the customer's number or name.
From the Console Go To ..... |
Steps to Follow ..... |
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Alerts Grid |
If the customer has customer stop(s), you may see one of the following alerts:
1.Clicking the 2.Continue with step 2. |
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Transaction Menu |
1.Click the Transaction Menu button in the Main Menu Bar. 2.Navigate to Customer Inquiries>Compliance, Orders and Events>Customer Stop INquiry(STPINQ) and click it. 3.Click the Inquire 4.Continue with step 2. |
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Command Line |
1. Enter STPINQ on the Direct command line, then press the Enter key. 2. The Customer Stop Inquiry form opens. 3. Continue with step 2. |
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Quick Navigation |
From the Customer Stop Inquiry screen Click the Quick Navigation •Compliance Summary •Customer Console •Driver License Issue •ID Card Issue •Return Check/Invoice |
button will launch the 
If more than one stop exists, the Customer Stop Selection dialog appears. Click the 
button next to the stop on which you would like to inquire.
2. Scroll down the form to view the customer's stop information.
3. Click the Close 
button to close the transaction.