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Emergency Contact Information Removal

Contents

Any Virginia customer that has added 1 or 2 emergency contacts to their customer record, may request 1 or both of them to be removed from their record. The customer must first fill out the Emergency Contact Application (DL-569) before the contact information may be removed. See Emergency Contact Application-Print for printing instructions.

To process an Emergency Contact Information Removal

1.If not already open, Open the Customer Console using the customer's number or name.

From the Console Go To .....

Steps to Follow .....

Alerts Grid

All customers with a valid permit, license or ID card will see the following alert:

EMCMNT

Emergency Contact - Does Customer Wish to Update

1.Clicking the button will launch the Emergency Contact Information screen to open with the customer information populated.

2.Continue with the steps below.

Transaction Menu

1.Click the Transaction Menu button in the Main Menu Bar.

2.Navigate to Customer Transactions>Customer>Emergency Contact Information(EMCMNT) and click it. The Emergency Contact Information screen opens with the customer information populated.

3.Continue with the steps below.

Command Line

1. Enter EMCMNT on the Direct command line, then press the Enter key.

2. The Emergency Contact Information transaction form opens with the customer information populated.

3. Continue with the steps below.

Quick Navigation

From the Emergency Contact Information screen

Click the Quick Navigation button on the Transaction Button bar to go to

•Emergency Contact Application

2.To remove ALL Emergency Contact information, scroll down to the Delete Emergency Contact Information section. Click the Yes radio button then the Process button.

To remove Contact 1's information, scroll down to the Emergency Contact 1 section. Click the Yes radio button then the Process button.

To remove Contact 2's information, scroll down to the Emergency Contact 2 section. Click the Yes radio button then the Process button.

3.A confirmation message box will display.

Click Yes to remove ALL Emergency Contact Information.

Click No to go back to the Emergency Contact Information screen.

EMC_Info_DeleteMSGBOX

4.Click the Process button to remove the emergency contact information to the customer's record.

5.A Confirmation Cover Sheet Print message box will display if the customer is a juvenile.

Click Yes to print the confirmation sheet

Click No if the confirmation cover sheet is not needed.

6.The Transaction Details dialog appears with a summary of the transaction and the Transaction Processed message.

7.Click the Close button to close the Transaction Details dialog.

8.Click the Close button to complete the transaction.