Non Compliance Payment Plan Re-enter
Contents
The Non Compliance Fee Payment Plan - Re-Enter is used to open the defaulted contract so the customer can continue to make their payments. If the customer defaults again, they will not be able to re-enter into the plan a second time.
A selection list will display if there is more than one Non Compliance Fee Payment Plan set up for a customer.
For more information about the Non Compliance Fee Payment Plan see VLIC-4.436
To inquire on a Non Compliance Fee Payment Plan - Re-enter
1.If not already open, Open the Customer Console using the customer's number or name.
From the Console Go To ..... |
Steps to Follow ..... |
|---|---|
Alerts Grid |
If the customer's payment plan is in default, you will see the following alert: STFPAY Non Compliance Pmnt Plan in default. Total Balance is due. 1.Clicking the 2.Continue with step 2. |
Transaction Menu |
1.Click the Transaction Menu button in the Main Menu Bar. 2.Navigate to Customer Transactions>Compliance, Orders and Events>Reenter Into Contract(STFREO). 3.Click the Inquire 4.Continue with step 2. |
Command Line |
1. Enter STFREO on the Direct command line, then press the Enter key. 1. The Non Compliance Payment Plan - Reenter Into Contract Inquire screen opens. Enter the customer's contract number. 2. Continue with step 2. |
button will launch the 
2.The Reenter Into Contract transaction screen opens with the customer and contract information populated and protected. Verify with the customer that they agree with the contract information that is populated. Inform the customer of the next payment date.
3.Enter the Process 
button to process the re-enter transaction.
4.Collect the $25 Administrative Fee and Process payment. Transaction processes.
5.Click the Close 
button to close the transaction.