Sending a DL9 and Receiving a Response

1.If not already open, Open the Customer Console using the customer's number or name.

2.From the main button bar, click the eForms button.  The Forms dialog appears. This button may be RED if there is a response that hasn't been read.

3.Click the New DL9 Form button.  The New DL9 Form dialog appears with the current customer number pre-populated with the customer you have opened in mySelect.

4.Use the Fill button to populate the customers personal information. Enter the vehicle title number and click the Fill button again to populate the vehicle information.

5.From the To Location list, pick the location number of the work center you're requesting assistance from.

6.Enter the applicable information, including the Instructions.

7.Click the Send button.  The confirmation dialog appears.

8.Click the OK button.

9.Click the Close button to close the Forms dialog and wait for a response.

1.   From the main button bar, click the eForms button.  The Forms dialog appears. This button may be RED if there is a response that hasn't been read.

2.   Select DL9 from the drop down in the eForm Type field and then click the Refresh Screen button to view the list of DL9's sent from your location. To view a range of dates, change the Start Date to the desired date.

3.   To view a DL9 sent from your location, click the Mail button to open the DL9. The View Sent DL9 Form opens with the sent DL9 form along with the information sent.

4.    The open DL9 can be resent to the original location or sent to a different location. Just change the To Location, update any necessary fields and include instructions.

5.   Click the Send button.  The confirmation dialog appears.

6.   Click the OK button.

7.   Click the Close button to close the Forms dialog and wait for a response.

When the work center has responded to the DL9 request, the eForms button displayed in red.

          The eForm button will remain RED until both parties have opened ALL responses.

               Just remember, it's RED until it's READ!

To view the response:

1.Click the eForms button. The Forms dialog appears.

2.Select DL9 from the drop down in the eForm Type field (clear out the customer number in the Customer Number field if present) and then click the Refresh Screen button to view the list of DL9's sent back to your location.

3.In the DL9 Forms Sent/Notes Received section, click the mail button next to the response. The RED under Notes / New indicates the response is new and has not been viewed. Once open, the field will no longer be red. The View Sent DL9 Form dialog appears.

4.In the Form Replies section at the bottom, click the View button.  The Notes dialog appears displaying the response. If a reply is needed, click the Reply button at the top. Type a reply and click the Send button.

5.When done viewing, click the Close button.