Additional questions regarding subpoenas may be directed to the Customer Records Work Center in headquarters.

What should I do if I receive a subpoena for DMV?
Customer service center personnel will no longer be authorized to accept service of process on behalf of the agency. Customer service center managers should refuse to accept a process server's attempt to serve legal documents on the agency, and in turn refer the process server to headquarters. PLEASE NOTE that this will be true only for documents naming the agency as a party and will not extend to service attempts on an employee personally. If the legal documents name you as a party to the suit, you may accept that document on your own behalf. If the Department of Motor Vehicles or Commissioner Lackey is named, you may not accept service of that document. Please advise the process server that you do not have proper authorization to accept the paperwork and advise them that they will need to attempt service at DMV headquarters in Richmond, Virginia.

Process servers attempting to serve legal documents on DMV must now do so only at the security desk at the front lobby in headquarters. The security officers will be provided with a list of authorized individuals, and will call one of those individuals to accept service from a process server.
Should any employee accept service of process outside of this procedure, they must immediately send an e-mail to customerrecords@dmv.virginia.gov, the Customer Records Work Center in Data Management Services, advising them of the date and manner in which the documents were accepted. The employee should then deliver those documents to court services in Room 514.
Authorized individuals in headquarters will accept service, hand deliver the documents to the court services area, and confirm delivery of the documents by e-mail to customerrecords@dmv.virginia.gov. An updated list of authorized employees may be found on the intranet under Data Management Services.

Customer Records Work Center - Room 514
Department of Motor Vehicles
Post Office Box 27412
Richmond, VA 23269

Who should I subpoena and what name should be listed on the subpoena?

What information is needed on the subpoena?

List identifying information on the subject of the record (full name, driver's license number and date of birth) and the vehicle, if vehicle information is needed. Also list the type of information that is needed (driver or vehicle transcript, title for vehicle, return receipt for notification of suspension.)

Can a subpoena be mailed?

Can a subpoena be faxed?

Can a subpoena be served personally by a processor?

Yes. Advise the process server that you do not have proper authorization to accept the paperwork and advise them that they will need to attempt service at DMV headquarters in Richmond, Virginia.

If driver and vehicle records are needed, is the subpoena directed to the same work area?