Recalling a Transaction
Contents
To view the details of a transaction, or complete a pending transaction such as a driver test, you must recall the transaction from the List Transactions dialog or, if you know the log number, you can enter it on the Direct command line (L=log#).
The ability to recall another tellers' transaction using the List Transactions dialog is restricted to special security roles. The only exception to this rule is the recalling of "test initiated" transactions for Driver License Issue and Dealer/Salesperson Qualification. These two transactions can be recalled by any teller using the Direct command line (L=Log#).
To Recall a Transaction
1.From the main button bar, click the Transactions 
button. The List Transactions dialog appears.
Or enter L=(Log#) on the Direct command line if you know your log number.
2.Click the Select 
button next to the transaction you want to recall. The transaction is recalled and appears on the tabbed area of the main window. See Recalled Transaction screen shot.
3.From the transaction tab's button bar, click the Details 
button. The Transaction Details dialog appears displaying the Miscellaneous tab.
From Transaction Details you can View Payment Details, view a fee breakdown, view and/or print the transaction's receipt, reprint the transaction's cover sheet, and view/print the transaction receipt.
4.When done with the transaction's details, click the Close 
button.
To view payment details, from Transaction Details dialog click the Payment tab. The Payment tab appears. |
To view a fee breakdown: 1.From the Payment tab in the Transaction Details dialog, click the Fee Breakdown button. The Fee Breakdown dialog appears. 2.When done, click the Close |
To view/print a transaction receipt: 1.From the Transaction Details dialog, click the View Receipt button. The Receipt Details dialog appears. 2.Click the Print Receipt button. The receipt is sent to your default printer. 3.When done, click the Close |
To print a cover sheet: 1.From the Transaction Details dialog, click the Cover Sheet button. The transaction's cover sheet is sent to your default printer. 2.When done, click the Close Cover Sheets may also be printed using the CUCOVR transaction. |
To correct a payment: 1.From the Payment tab in the Transaction Details dialog, click the Correct Payment button. The Correct Payment dialog appears. 2.Enter the correct information. 3.Click the Update button. The payment is updated. 4.When done, click the Close |
To view inventory details: 1.Click the Inventory Details 2.When done, click the Close |
