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Processing PCI Payments

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mySelect supports the collection of the payment for a single transaction, or multiple transactions using the Cart. Payment may be made in any amount combination of cash, check and/or one to five debit/credit cards. See the DMV Fee Chart for fee amounts. For additional information, see the Payment Processing EZ Guide.

The Customer Cart is used to collect fees for multiple transactions per customer. This eliminates the need to manually keep track of a total for customers who have multiple transactions to process. If processing only one transaction for a customer, use of the Customer Cart is not needed. Payment may be made in any amount combination of cash, check and/or one to five debit/credit cards.

NOTE: When payment is being made by check and the customer has 2 or more Bad Check stops, mySelect will close the payment window and display a message at the top of the transaction form.

Processing PCI payment for a single transaction

1.Complete your transaction by clicking the Process button on its tool bar. The Transaction Details Payment dialog appears. The amount due will appear in first shaded text box.

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2. Enter the payment amount in the appropriate box(s)

NOTE: When payment is being made by check and the customer has 2 or more Bad Check stops, mySelect will close the payment window and display a message at the top of the transaction form.

If ....

Then ...

collecting the full Amount Due using one of the payment types .....

(cash or check or debit/credit/gift card)

Click the button next to the appropriate cash, check or debit/credit card box. mySelect will populate the amount due in the box.

Enter the amount displayed in the Amount Due field into the appropriate payment box.

collecting the full Amount Due using two of the payment types .....

(cash & check or cash & debit/credit/gift card or check & debit/credit/gift card)

Enter the amount collected in the appropriate payment box. Click the button next to the other payment type box. mySelect will populate the remaining amount in that box.

Enter the amount collected in the appropriate payment boxes.

collecting the full Amount Due using each of the payment types .....

(cash & check & debit/credit/gift card)

Enter the amount collected in two of the payment type boxes. Click the button next to the third payment type box. mySelect will populate the remaining amount due in that box.

Enter the amount collected in each of the payment type boxes.

Once amount is entered, proceed to the steps below to continue the payment process.

1. Click the button next to the Debit/Credit Card box. mySelect will populate the amount due in the box.

2. Then click the Cards button to open the Debit/Credit Cards transaction screen.

If payment (full or partial) is being made with one debit/credit/gift card:

Enter the total payment amount in the Amount field and click the Send button. This will send the debit/credit/gift card payment amount to the Elavon card machine for payment authorization.

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If payment (full or partial) is being made by more than one debit/credit/gift card:

If there is any remaining amount after the first card is processed, a second line opens for the next debit/credit/gift card payment. The process is the same as the single card (above) for each additional card. Follow those steps for each additional debit/credit/gift card payment.

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3. For each Debit/Credit/Gift card processed, mySelect displays a message box indicating the amount entered for the authorization. This is the same amount that was entered in the Amount field.

PCI_AmountSent

a) The customer swipes their card and responds to the questions.

b) Elavon will send back a message,

the CSR will see ....

the CSR will need to do ...

APPROVAL

Click the OK button. mySelect will display a message for the customer's signature. Have the customer sign and click OK.

Continue with the Receipt Details and Transaction Detail steps below.

CALL AUTH CENTER

Call the phone number provided and follow their instructions.

DECLINED

Inform the customer the card was declined and ask for another method of payment.

c) After you have received the APPROVAL message box, click OK to continue.

d) mySelect message box displays for the customer's signature. This will complete the transaction.

PCI_Signature_MSG

2.Click the Process button. The payment is processed and the Receipt Details dialog appears with information about the transaction. Enter the Paid By (optional) and click the button. Give the product(s) and receipt to the customer.

3.Click the Close button to close the Receipt Details dialog. The Transaction Details dialog appears with the M0583 TRANSACTION PROCESSED message.

4.Continue with the transaction by doing any of the following from the Transaction Details window:

1.To view payment information, click List Transactions or L=log#, then click Details , then click the Payment tab in the Transaction Details window.

2.To view debit/credit/gift card payment(s), click the Cards button. This will open the Debit/Credit Cards grid with information about the transaction.

3.Click the to view additional information.

4.Click Close to exit the grid.

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5. Click the Close button to close the Transaction Detail window.

A partial authorization occurs when a customer provides a debit/credit/gift card for payment that has insufficient funds to cover the total amount due.

mySelect will accept the amount on the card as partial payment and the customer can provide another card or a different method of payment for the remaining amount due.

1.After processing a transaction and the Transaction Detail Payment window opens, enter the payment, which can be a combination of cash, check or debit/credit/gift cards.

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2.Click the button.

3.If the debit/credit/gift card does not have the amount entered in the card field on the card, mySelect will accept the payment and display "Approved" to the customer on the card terminal. The remaining balance will NOT display to the customer.

4.mySelect will display only part of the amount due was approved and there's a remaining balance. Inform the customer of the remaining balance. If the customer chooses to use another debit, credit or gift card, enter the amount and click Send. Follow the procedures for paying by debit/credit/gift card.

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5.If the customer chooses to pay the remaining amount by cash or check, click the button on the Debit/Credit Card window to go back the the Transaction Detail Payment window.

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6.Enter the remaining amount due in the cash or check field, then click the Process button.

7.Print the receipt and give to the customer.

8.Click the button to close the Receipt Details dialog to return to the Transaction Details dialog.

9.Click the button to close the transaction.

There are two options that Manual Mode may be used:

1. When a customer has problems swiping their debit/credit/gift card, the card terminal will emit a single beep sound identifying an invalid card swipe. After three invalid card swipes, the card terminal will operate in Manual Mode.

The card terminal will prompt the customer to enter their

•Debit/Credit/Gift card number

•Expiration date

•CVV number

•Zip code

Once the customer has entered all of the requested information correctly, the transaction will process normally.

2. The Manual Mode may also be initiated in the Transaction Details Payment window.

Select "Manual(2)" from the drop down list next to the Cards button, then click the Process button. This will place the card terminal in manual mode and the customer may enter their information as stated in step 1.

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For Weigh Station Users

The Cards field will be blank, therefore the user must make a selection type

•"Swipe(1)" if the customer presents a debit/credit/gift card

•"Manual(2)" if the card is not present

If printing the debit/credit/gift card receipt with more than 5 card transactions (cards processed and/or voided) remember to print and attach the Debit/Credit Card Activity report to the receipt.

1.If printing the receipt before completing the transaction, fill in the Paid By field if needed then click the button to print the receipt. The receipt will show the payment types and amounts. Each Debit/Credit/Gift card payment (up to 5 card transactions) will print on the receipt. If there are more than 5 card transactions (processed and voids) none will show. You will need to print the Debit/Credit Card Activity report and attach it to the receipt.

If printing a receipt after the transaction has been processed, open the transaction (L=# on the Direct command line), Click the Details button, then Click the button on the Transaction Detail window. The Receipt Details dialog appears. Follow step 1 for printing.

2.Click the button to close the Receipt Details dialog to return to the Transaction Details dialog.

3.Click the button to close the transaction.

1.Click the Payment tap on the Transaction Detail dialog. Then click the Cards button to view the Debit/Credit Cards transactions.

TransactionDetail_Payment

2.Click the Preview button to open the Debit/Credit Cards Activity window. From here, click the Yes radio button on the Customer Receipt box.

DebitCreditCard_Activity_Receipt

3.The Print Preview window opens, click the Print button to print the report to go along with the receipt.

4.Click the button to close the transaction.

View Fee Breakdown

If you would like to review the fee breakdown, do the following:

1.Click the button. The Fee Breakdown dialog appears.

2.When done reviewing, click the button to close the Fee Breakdown dialog.

Correct Payment

If you need to correct the payment amount, do the following:

1.Click the button. The Correct Payment dialog appears.

2.Zero out the amount and re-enter that amount in the correct payment type field (Cash and/or Check).

3.Enter an Explanation for the correction by using the drop down to select an explanation. If OTHER (OTH) is selected, enter the explanation in the Other Explanation box.

4.Click the button. The Correct Payment Processed message appears.

5.Once processed, mySelect will display a confirmation message. Click OK to continue.

CorrectRevenue_CC

6. Click the Close button to close the Correct Payment window.

7. Click the Close button to close the Transaction Details window.

1.When there is one or more pending credit/debit card transactions, the Pending Queue field in the Office tab under Transaction Information (on the left side of the screen) will be highlighted in RED and display the amount of pending transactions.

CCTernimal_Office_Info

2.Click the View button to view the list of pending transactions.

CCPending_payment_queue

3.Click the to view additional information about the transaction.

4.Click the Send button to void the credit/debit card payment.

CCPending_Void

5.Notice the Send Type has changed to Void Sale; Send Type, Auth Amount and Acct# fields have all changed to RED and a void confirmation message displays.

6.Verify the information is correct and Click the YES button. If the information is not correct, click the No button and go back to the Pending Payment Queue screen.

7.After the Void Sale is processed, the count in the Pending Queue field in the Office tab under Transaction Information (on the left side of the screen) will be reduced by 1. If there are no more in the Pending Queue, the RED highlight will go away.

When there is one or more unresolved credit/debit card transactions, the Unresolved field in the Office tab under Transaction Information (on the left side of the screen) will be highlighted in RED and display the amount of unresolved transactions.

5. Click the Close button to close the Transaction Details dialog.

6. Click the Close button to complete the transaction.

Processing PCI Payment for MULTIPLE Transactions

1.Complete your transaction by clicking the Process button on its tool bar. The Transaction Details Payment dialog appears. The amount due will appear in first shaded text box.

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2.To add this transaction to the cart and continue to the next one, click the Add To Cart button. mySelect will add the transaction to the cart and display the following dialog:

Dialog_CustomerCartUpdated

Best Practice: When processing multiple transactions for a customer, DO NOT communicate the total displayed in the Customer Cart until you have processed the cart. During processing, if there are any vehicle requirements such as emissions or financial responsibility, the fee may change.

3.Click the OK button to continue.

4.Continue to process the additional transactions, adding them to the Customer Cart at the end. Once all transactions have been added to the Customer Cart from the main menu bar, click the Cart button. The PCI Customer Cart appears.

If any transactions need to be removed from the Customer Cart, click the Remove button next to the transaction.

5.Enter the payment received and payment method (cash and/or check and/or debit/credit/gift card as you would receiving a payment).

6.Click the Check Out button. The Customer Cart Check Out dialog appears.

In the Customer Cart Transaction dialog, click the Process Cart Transactions

NOTE: When payment is being made by check and the customer has 2 or more Bad Check stops, mySelect will display an error message box indicating no personal checks.

7.In the Print Receipts section, click next to Yes or No, depending on whether you want to print receipts.

8.Click the Process Cart Transactions button. mySelect updates the display as each transaction is processed.

When closing the Customer Cart and there is an unresolved credit card payment balance remaining, mySelect will display the following message box.

PCI_CC_PendingPayment

Clicking "Yes" will allow you to reuse the payment when the customer returns or to easily void the credit card payment if the customer does not return. See Voiding the debit/credit/gift card transaction after it's been processed and reusing the payment for more information.

9.When done, click the Close button.

10.From the Customer Cart dialog, click the Close button.

11.Click the Close button to complete the transaction.