Compliance Workflow

The Compliance workflow is unique to all other transaction processing.  Next buttons exist to navigate through the workflow, as well as a Finish button to support jumping to the end of the workflow.

LightBulbThe Process Button_Process button has a very specific role in this unique workflow.
You must click Process BEFORE clicking Next Order Button_NextOrder in order to save the compliance information entered.

 

Toggle_ExpandedStep A: Review Compliance Summary with Customer

1.If not already open, Open the Customer Console.

2.From the Alerts section, click the Button_GreenRightArrow button next to COMSUM2.

3.To print the summary, click the Process Button_Process button.

4.Retrieve the document from the printer and review with the customer.
Toggle_ExpandedStep B: Navigate to Compliance Update

1.From the Compliance Summary transaction, click the quick navigation Button_QuickNavigation button.  A drop-down appears.

2.Select Compliance Update.

3.Legal Presence or Financial Responsibility issues exist?

a.Yes

i.The LP/FR44 transaction appears displaying the appropriate information to be reviewed with the customer.  

To resolve the requirements, go to:

•Compliance - SR22 Add, and/or

•Maintain Proof of Legal Presence, depending on the customer's scenario

LightBulbLaunching either of these transactions will end the Compliance workflow.  When done, you will need to restart at Step B.

ii.Click the Next Button_Next button to continue the Compliance workflow

b.No - continue to next step.

4.Fees Owed?

a.Yes

i.The Fees Owed transaction appears.

ii.Review the information and discuss with the customer.

iii.Click the Next Button_Next button to continue the Compliance workflow

b.No - continue to next step
Toggle_ExpandedStep C: Comply the Order(s)

1.The first order appears, depending on the customer's scenario.

To ...

Do This ...

Enter fee payment information only

1.Select the fee payment date.

2.Click the Process button.  The "Data Validated" message appears.

3.Click OK to close the message.

4.Click the Next Order button

Enter requirement information only.

1.Select the requirement information.

2.Click the Process button.  The "Data Validated" message appears.

3.Click OK to close the message.

4.Click the Next Order button

Enter fee payment information and other requirement information

1.Select the fee payment date.

2.Enter the  requirement information.

3.Click the Process button.  The "Data Validated" message appears.

4.Click OK to close the message.

1.Click the Next Order button.

Skip the Order without entering any requirement information.

1.Click the Next Order button.

2.When you are on the last Order, clicking the Next Order button will take you out of the Order workflow and to the next step of the main Compliance workflow.

Order Workflow Navigation Tips

Buttons

Functionality

Button_NextOrder

Navigation - click to go to the next order. If you are currently on the last order, will display the next step in the workflow, depending on the scenario.

Button_Finish

Navigation - Click to skip all orders and go to the next step outside of the sequence of orders, which would be the payment dialog if fees were added.

Button_Process

Navigation - You must click the Process button to save any fee or requirements entered before clicking Next Order. If you do not, you will lose your changes.

Button_MoreCTR

This button appears on COMP05 (Fines & Costs) if there are more than two court receipts to comply with.

This is a sub-workflow within the Order workflow.  If this button appears, the Next Order and Finish buttons are disabled until all court receipts have been viewed, which means the sub-workflow is complete
Toggle_ExpandedStep D: Complete Compliance Processing

1.All requirements met?

a.Yes

i.The Print Clearance Letter message appears.

MessageBox_PrintClearanceLetter

ii.Clicking Yes will add $8 to the total fees due.

b. No. See next step.

2.Fee payment information added?

a.Yes.

i.The Transaction Details dialog appears for payment information.

ii.Enter the payment information.

iii.Click the Process button.

b.   No.  See next step.

3.The Transaction Details dialog appears for payment to be entered.

4.Enter payment information.

5.Click the Process button.

6.The Receipt Details dialog appears.

7.Click Close Button_Close to finish.

8.The Pre-Compliance message appears.

MessageBox_PreComplianceAllowed

a.Yes

i.The Pre-Compliance Add transaction appears.

b.No

i.The transaction is completed.