Policies & Procedures

The policies and procedures dictating requirements for DMV transactions are maintained outside of this help system and can be accessed at the links below.

Toggle_ExpandedLicense Agents Accountability Manual

CHAPTER 0:

STRUCTURE AND MAINTENANCE

ALA-002

DMV Information Security Policy

CHAPTER 1:

SERVICE 2000 FUNCTIONAL PROCESSES

ALA-100

Logon/Logoff DMV Select

ALA-101

Open License Agent and Settlement (Beginning of Day)

ALA-102

Revise Settlement

ALA-103

Display Settlement

ALA-104

Modify Settlement

ALA-105

Void Settlement

ALA-106

Close Settlement

ALA-107

Enter Deposit Amount

ALA-108

Change Active Settlement

ALA-111

Correct Revenue Transaction

ALA-112

Correct Revenue Display

ALA-113

List Settlements

ALA-114

Close Teller Cash Drawer

ALA-115

Close License Agent (End of Day)

ALA-130

List Tellers

ALA-134

Report Menu and Report Description

ALA-136

Recall Stored Transactions

ALA-137

Reprint Documents for Processed Transactions

CHAPTER 2:

ADMINISTRATIVE REQUIREMENTS

ALA-201

Assignment of Passwords

ALA-205

License Agent Close Out

CHAPTER 3:

RECEIVING INVENTORY

ALA-304

Ordering Decals (Form VSA 32DC)

ALA-305

Ordering Plates (Form VSA 32LP)

ALA-306

Ordering Title Documents

ALA-307

Ordering Stockroom Items (Form ASA 10A)

CHAPTER 4:

UNUSABLE AND EXPIRED INVENTORY

ALA-402

Unusable Plates

CHAPTER 6:

PHYSICAL INVENTORY

ALA-604

Making Adjustments

CHAPTER 7:

DAILY PROCESSING

ALA-702

Daily Processing (During Day)

ALA-703

Miscellaneous Decal Issue

ALA-704

Teller Out of Decals

ALA-705

Daily Processing (End of Day)

CHAPTER 9:

PREPARATION OF DOCUMENTS

QRT

Quality Review Tracking

CHAPTER 11:

INOPERABLE SYSTEMS

ALA-1102

CSS Down

CHAPTER 12:

MISCELLANEOUS

 

DMV Policies & Procedures Guides

The Driver's License Guide can be found here: DLG

The Vehicle Licensing Guide can be found here: VLIC

 

The DMV Select & Auto Auction Operations Manual can be found here: Select-CSCOM

The Law Enforcement Incident Reporting Guidelines can be found here: LE-1.00

   

Payment Processing Guide can be found here: Payment Processing EZ Guide

 Establishing a Fusebox Account can be found here: Fusebox Account

 VDH Operations Manual Phase 2 can be found here: VDH Operations Manual Phase 2

Field Bulletins and/or forms

1.Browse to the mydmv Intranet location.

Tips for searching the Intranet

Using the Search field at the top of the intranet window will search the content you can see on the current page.

Intranet_Search1

To drill your search down into a specific manual:

1.Click the All documents drop-down.

2.Select the manual you want to search.

3.Click the Google Search button.

Intranet_Search2

 

Topic Last Edited: 10/4/2018