Navigation: Customer Transactions > Driver's License, CDL and ID cards:

Driver's License Issue

Contents

The Driver License Issue transaction is used to issue combined licenses, originals, reissues, duplicates and renewals of driver licenses or permits. Please refer to the Driver's License Guide, as needed.

A customer may start the Real ID Driver’s License Renewal process on DMV's website. However, if a Change Name has also been started on the Web, the alert for the pending DCISS0 transaction will not display.

The customer will have 30 days to come to a CSC to complete the Real ID Driver’s License Renewal process.

For a list of Legal Presence codes, click Here.

Commonly referenced topics:

•Motor Votor DLG-0102

•Organ Donor DLG-0103

•Proof of Legal Presence DLG-0701

•Electronic Certification of Birth Certficate DLG-0702

To Issue a Driver's License OR Permit (Combined License, Duplicate, Original, Reissue or Renewal)

Before you begin this process in mySelect, call your next ticket in Q-Flow.

From the tool bar, click the Q-Data button. The Customer Console opens.

If the Information Clerk scanned the customer's credential, the customer's information will appear in the Customer Console. If they did not, you must retrieve the customer's information by entering their customer number or name and name type in the appropriate fields, then click the Inquire button to Open the Customer Console.

1.Click the Send to Camera button on the Customer Console button bar.

Please refer to the Photographing Requirements section of the DLG, as needed.

2.Once the picture has been taken, continue with one of the below navigation's to start the Driver's License Issue process.

From the Console Go To .....

Steps to Follow .....

Alerts Grid

Information about the customer's Driver's License or Permit may display as one or more of the following alerts:

If the customer is over the age of 75, Alert Message “Eligible to renew DRL via preferred Services” will not display.

DCISS0

Customer has a pending DCISS0 transaction from the Web

Information only

Eligible to Renew Driver's License via preferred Services

Information only

Driver's License expires on mm/dd/yyyy

Information only

Driver's License expires on mm/dd/yyyy - must renew at CSC

Information only

License Returned Undelivered

CUIDNM

Legal Presence Required - VDH/EVVE Available

CUSEVP

Legal Presence Required - EVVE/VDH Available

VIDREL

Customer has a Pending License/ID Card

1.Clicking the button next to the CUIDNM option will launch the Maintain Proof of Legal Presence/Residency form.

2.Clicking the button next to the CUSEVP option will launch the Vital Events Calculator inquire form.

3.Clicking the button next to the DCISS0 option will launch the Driver License Issue inquire screen.

4.Continue with the steps below.

Quick Navigation

From the Customer Console screen

Click the Quick Navigation button on the Transaction Button bar to go to

•Driver's License Issue screen

Quick Navigation

From the Driver License Issue screen

Click the Quick Navigation button on the Transaction Button bar to go to

•CDL 10 Year History Check

•Compliance Update

•Driver License / ID Card Surrender

•Driver License History

•Driver Status Inquiry

•Emergency Contact

•Events Selection

•ID Card

•Orders

•SR22/FR44 Add

•Test Results Inquiry

•Translator Add

•Translator Inquiry

•Translator Modify

•Veteran License/ID Release

•Veteran Maintenance

Processing the Start Anywhere Real ID Driver’s License Renewal, Reissue or Duplicate from the WEB

After following the web instructions, the customer arrives at the CSC.

They MUST present

•the email confirmation receipt

•the documents selected through the website instructions

•and any other original documents required for Real ID.

Open the Customer Console using the customer's number or name. The Alerts grid will display the pending DCISS0 transaction.

Click the button next to the DCISS0 option. This will open the Driver License Issue inquire screen.

The DL1P DRIVER'S LICENSE AND IDENTIFICATION CARD APPLICATION form prints with the customer's information populated.

Proceed with the Driver's License Renewal or Reissue or Duplicate process, scanning the original documents.

3.The Driver License Issue inquire screen opens. Select the Transaction Type from the drop down box (Combine License, Duplicate, Original, Reissue, or Renewal).

If the new credential is to include Real ID, click the Yes radio button, otherwise, click the No radio button. Follow the instructions in DLG-0202 for scanning the documents presented.

4.Click the Inquire button to open the Driver License Issue transaction form.

Top row displays these buttons.

Button Face	Button Text	Description
	Inquire	Executes an inquiry. Typically, this is after entering required information such as Customer Number, VIN4, etc.
	Back	Takes you back to the previous screen you saw.
	Process	After data is entered, click this button to send the data to the mainframe for processing the customer's record.
	Save	Click this button to save the data entered so it can be recalled at a later time during the day.
	Clear	Clears the values in the fields of the form displayed in the tabbed area.
	Void	Click this button to void the transaction.
	Notes	If background is gray, click to add Notes to the customer's account. If the background is red, indicates there are existing notes; click to display them.
	Quick Navigation	Is enabled only when there are transactions related to the one on which you're currently working. Click to display a list of transactions. Selecting one executes the transaction and returns the results in a new tab.
	Voter Registration	The voter registration questions display on the VeriFone credit card terminal and are answered by the customer. The Voter Registration button is red until the questions are answered then the button turns green.
	Close	Appears on button bars and in dialogs throughout the system. Clicking closes the transaction or dialog.

Bottom row displays these buttons. This set of buttons will navigate you to that section on the Drivers License Issue screen. Click the Top button to return to the top of the screen.

Button Face	Button Text	Description
	Top	Displays on forms that require vertical scrolling to see all the information. Clicking this button re-displays everything on the window and returns you to the top.
	NDR	Click the NDR button to view/print the response. This will open the Print Preview - NDR Response displaying the NDR Transcript.
	Test Information	Navigates you to the Test Information section. This section is used to enter test information.
	Customer Information	Navigates you to the Customer Information section
	DRL and MC Tests	Navigates you to the DRL and MC Tests section. This section is used to record the written and road tests for driver licenses and motorcycles that were taken.
	Restrictions	Navigates you to the Restrictions section. These are for Physical restrictions a customer may need to have added to their license.
	Class and Endorsements	Navigates you to the Class and Endorsements section. This section is used to enter CDL or motorcycle class and CDL endorsements.
	Surrender Information	Navigates you to the Surrender Information section. This section is used to record information about the license being surrendered.
		Click this button, located on the far right of the Transaction Tool Bar to Display additional buttons.
	Military CDL Information	Navigates you to the Military CDL Information section. This section is used to record information about the customer's Military CDL.
	CDL Domiciled Information	Navigates you to the CDL Domiciled section. This section is used to record the customer's CDL domiciled information.
	CDL FMCSA Additional Information	Navigates you to the CDL FMCSA Additional Information section. This section is used to record the customer's CDL FMCSA information.
	CDL Written and Skills Exams	Navigates you to the CDL Written and Skills Exams section. This section is used to record written and skills exams for a CDL license.
	Drivers Education Information	Navigates you to the Drivers Education Information section. This section is used to record classroom and behind-the-wheel Driver Education information.
	Driver Education Re-Examination Information	Navigates you to the Driver Education Re-Examination Information section. This section is used to record classroom and behind-the-wheel Driver Education Re-Exam information.
	Mailing Address	Navigates you to the Mailing Address section. The customer's information as well as the primary mailing address displays.
	Dwelling Address	Navigates you to the Dwelling Address section. The customer's information as well as the primary mailing address displays.
	Legal Name	Navigates you to the Legal Name section where the customer's full legal displays if it's longer than 35 characters.
	Other Information	Navigates you to the Other Information section.
	Service Fee Managers Authorization	Navigates you to the Service Fee Managers Authorization section where a manager may exempt the customer from service fees.

Note: If the customer does not have a social security number in the DMV data base, the following message will display.

EMV_MSG1

The U.S. Citizen and Voter Registration radio buttons are active and once entered a paper application will print.

5.Enter the required information as indicated by the icon and any other information necessary based on the Transaction Type and License Type selected.

Click here for tips on navigating the Driver's License transaction form.

If the customer has the veteran discharge information on file and does not have the Veterans Indicator on their credential, the following pop up message will display. Answer accordingly to the customer's response.

Veteran_MSG_1

If YES is clicked, the Veteran Status will indicate Verified and the Add Veteran Indicator? radio buttons will be open and YES marked. If the customer changes their mind, click the NO radio button.

Veteran_New_RadioButtons

If the customer's Veteran Status is Pending, the Pending radio button will be populated and protected as well as the Add Veteran Indicator? radio button.

Veteran_New_RadioButtons_Pending

To release the credential with or without the veteran documents, go to the Veteran ID Card Release transaction.

6.In the Issue section, the U.S. Citizen and Voter Registration radio buttons are inactive and protected. When the time comes to answer the U.S. Citizen and Voter Registration, the following message box appears.

ElectronicMotorVoter_MSGBox

Instruct the customer to answer the questions. Once completed mySelect will send a message of completion.

ElectronicMotorVoter_MSGBox2

Click OK to continue.

The U.S.Citizen and Voter Registration radio buttons are now populated according to how the customer answered the questions on the credit card terminal.

ElectronicMotorVoter_RadioButtons

7.Click the Process button.

Depending on the customer's proof of Legal Presence documents, verification will be done via the SAVE interface.

If an NDR match is found, a message box displays indicating a match. Also, the eForms button will change to red and display eForms(NDR). Red text will also scroll along the bottom of the window. These indicators will remain until the eForms button is clicked to view the NDR match. Follow the NDR Match process to continue.

When Legal Presence is required and after entering a Legal Presence (LP) code, the Legal Presence Authorization window will pop up. Your manager or designee will review the Legal Presence information entered to verify what was entered.

If the customer is using an unexpired passport as the Legal Presence code, mySelect will verify with U.S. Passport Verification Services (USPVS) before the credential is issued. See Passport Verification for more information. Follow the instructions in DLG-0202 for scanning the documents presented.

After your manager or designee has reviewed the information, they will complete the authorization by entering their (COV) User Name and Password which will allow the transaction to continue. Self authorization will not be allowed.

Click the Accept button to complete the authorization and continue the transaction or click the Decline button to exit the authorization and go back to re-enter the information.

Click to view full size

mySelect will prompt for the collection of the re-exam fee when initiating a test.

•If the payment method for the re-exam fee is a debit/credit/gift card, the payment will transfer to the recalling transaction.

•If the payment method is check or cash, continue to provide the revenue to the recalling CSR after collection as you do today.

•

1.If a re-exam fee is due mySelect will display a message to collect the fee(s).

ReexamFee_MSG1

2.Click OK to continue. The Transaction Details Payment will display to collect the re-exam fee. The re-exam fee may be collected in any combination of cash, check and/or debit/credit/gift card.

ReexamFee_Payment_window

3.Click the button to continue. mySelect will display the message below.

ReexamFee_MSG2

4.Click the OK button and send the customer to the testing area to take the test. The Driver License Issue transaction will automatically closed.

5.Once the customer has completed the testing, the CSR recalling the transaction will need to record the test results in order to continue with issuing the credential. Click Process to continue.

ReexamFee_exams

6.Once again the Transaction Details Payment window opens displaying the entire amount due, the remaining amount due and the re-exam fee which was collected earlier.

The CSR may collect the Remaining amount due in any combination of cash, check and/or debit/credit/gift card.

ReexamFee_Payment_window2

7.Click the Process button and continue with step 7.

8.The Select message box appears to confirm the new expiration date. Click the button to continue.

If the customer is not testing and you have additional transactions for the customer, click the Add to Cart button and continue to your next transaction.

9.The Transaction Detail Payment dialog opens. Enter the payment according to the Processing_Payment procedures.

10.Click the Process button. The Document Imaging Barcode Cover Sheet is printed and the Receipt Details dialog appears. Print the receipt if requested.

11.Click the Close button to close the Receipt Details dialog. The Transaction Details dialog appears with the TRANSACTION PROCESSED message.

12.Click the Close button to close the Transaction Details dialog.

13.Click the Close button to complete the transaction.