Request Copy of Marriage Certificate

Legislation passed in 2013 allows a customer to obtain certified copies of a Virginia marriage certificate at a DMV Customer Service Center.

Toggle_Expanded Helpful Information About Marriage Certificates

Toggle_Expanded Overview of How the Transaction Works

To process a request for a marriage certificate

1.If not already open, Open the Customer Console using the customer's number or name.

From the Console Go To

Steps to Follow

Quick Navigation

1.Click the Quick Navigation button on the menu bar in the Customer Console.

2.Select VDH Request, the VDH Request (Step 1of 2) - phase 2 transaction form opens.

      Note: This is the preferred method to access the VDH Request (Step 1of 2) (Phase 2) transaction form

3.Continue with step 2.

Transaction Menu

1.Click the Transaction Menu button in the Main Menu Bar.

2.Navigate to Customer Transactions>Customer>VDH Request (Step 1 of 2) (DVRINI).

3.Click the Inquire Button_Inquire button.

    Note: This is NOT the preferred method to access the VDH Request (Step 1of 2) - phase 2 transaction form. There may be missing important information that will cause a No Match with Vital Records.

4.Continue with step 2.

Command Line

1.   Enter DVRINI, then press the Enter key.

2.   The VDH Request (Step 1of 2) - phase 2 transaction form opens.

3.   Continue with step 2.

2.View and respond to the Requester Information message box.

VDH_Requester_Info_MSG

        If the No button is clicked, the the transaction is closed and the Customer Console appears.

        If the Yes button is clicked, continue with Step 1: Enter Requester Info & Payment (DVRINI)

 

Step 1: Enter Requester Info & Payment (DVRINI)

3.From the Requester Relationship drop-down, select the Requester's relationship to the married couple as found on the Requester's application (DL-82).
4.From the Reason for Request drop-down, select the reason for the request as found on the Requester's application (DL-82).

5.   Click the radio button labeled Marriage

6.Click the Inquire button. When a valid record is retrieved in the system, the following sections will be displayed.

Toggle_Expanded Click for descriptions of the sections

7.   From the appropriate drop-downs, select the ID presented.

8.   Click the Process button and Collect the customer's payment and process.

ico_note  If the reason for this request is for Veteran's Benefits, the fee due will be $0.00. However, additional copies for Veteran Certificate of Death will have to be an additional transaction.

9.   Enter the payment information.

10. Click the Process button.  The payment is processed and the Receipt Details dialog appears.

11. Click the Print Receipt button.  The receipt for payment is sent to the printer.  The Transaction Details dialog reappears displaying the TRANSACTION PROCESSED message and other miscellaneous details about the transaction.

12. Click the Close button.  This closes the Transaction Details dialog. Please wait for Step 2 to display.

 

Step 2: Enter Marriage Information, Search and Print 1 (DVRRBC)

After processing the payment, the VDH Request (DVRRBC) Step 2 of 2(Phase 2) transaction will automatically appear. All Requester Information previously entered is automatically populated and may no longer be edited.

 

  ico_note  If the requester's mailing address needs to be modified and was not done in Step 1, you may make those modifications in the Requester's Mailing Address section of Step 2. The modifications are for purposes of this vital record transaction only and does not update the Requester's DMV customer record.

Click to view full size
Click to view full size

 

 

12.  Now enter the marriage information.  All required information is indicated by the Button_RequiredField icon.

Click to view full size
Click to view full size

Button_RequiredField  Before proceeding to the next step, be sure all the information entered is correct.  Once you click the Search VDH button, the customer's fee is committed and cannot be refunded.

 

13.  Click the Send to VDH button.  The search request is sent to VDH, VDH searches their records then sends back a response.  The next step depends on the response received from VDH.

If VDH response is ....

You may ...

Match - Print

 

Print the marriage certificate

 

Match - No Print

Complete Transaction Without Printing

 

Possible Match

Modify Information and Search Again

 

No Match

Complete Transaction Without Printing

 

No Print

No Print

Toggle_Expanded Scenario: Match - Print the Marriage Certificate

Toggle_Expanded Scenario: Possible Match or No Match - Modify Information and Search Again

Toggle_Expanded Scenario: No Print - Complete Transaction

Toggle_Expanded Scenario: Match - Does Not Wish to Print

 

Printing Additional Copies

The ability to print additional copies is introduced after printing the first marriage certificate and before the initial transaction is completed. This functionality is not available as a standalone, although it is introduced as a new transaction - DVRADL.  It requires at least one copy has already been paid for and printed.

After clicking the Yes button when asked whether additional copies are requested by the Requester, the DVRADL transaction appears.

Step 1: Indicate # of Copies

1.In the Number of Copies field enter the number of copies.

                   

Click to view full size
Click to view full size

2.Click the Process Button_Process button.  The Transaction Details dialog appears displaying the amount due.

Step 2: Pay & Print

3.Enter the payment information.

4.Click the Process Button_Process button.  The marriage certificate(s) is sent to the printer.  The VDH Vital Record Document Number dialog appears.

Step 3: Record Document Numbers

5.After retrieving the document(s) from the printer, click the item number(s) for each Vital Record Document number in the Item Number field.

                                                     

Click to view full size
Click to view full size

6.Click the Update Button_Update button. The Item Status (on the right) changes to Processed for each item.

7.If there were printer errors, you may reprint the marriage certificate by clicking the Button_Reprint_VDH button. Note: The Reprint button will not be active if a Vital Record Item Number is assigned. Once the Issue Secure Paper inventory window is closed, reprints are no longer available.

8.For printer errors and/or Inventory Item Number entry errors, you may click VOID next to the item number.

                                                       

Click to view full size
Click to view full size

9.Click the Issue Secure Paper window Close Button_Close button. The Receipt Details dialog then appears. Print the receipt if requested.

10.Click the Close Button_Close button.  The Transaction Details dialog appears displaying the TRANSACTION PROCESSED message and other miscellaneous information about the transaction.

11.Click the Close Button_Close button.  The transaction is now complete.

See also

Voiding a VDH Transaction

     For more information, see the Customer Service Center Operations Manual VDH-1.10 section.

 

Topic Last Edited: 9/2/2015